Terms and Conditions

WHEN DO YOU PROCESS MY ORDER?

Orders are usually shipped between 3 to 7 days.
However, it is inevitable that - as we are a very small company - there will be some delays under certain circumstances. Always feel free to contact us to ask where your order is!
Of course, if some items are in stock and some items out of stock, we will generally split your order and send the items we have in stock immediately, and order the out of stock items the same day.
Whatever happens, we will keep you informed by e-mail as to what is happening with your order.

HOW LONG WILL MY ORDER TAKE TO REACH ME?

Items sent overseas will usually take 1-3 weeks to reach their destinations.

WHICH POSTAL SERVICE DO YOU USE?

We use First Class Airmail for all our postage services.

WHAT IF I DON'T RECEIVE MY ORDER?

If you don't receive your items within four weeks of dispatch notification, please let us know and we will organise replacement items immediately. This is totally free of charge but please note we cannot arrange a refund, only replacement items. It is our experience that very few packages actually go missing, however, and usually a quick call to your local post sorting office and/or customs office will magically produce a package that has been waiting for you.

WHAT IF MY ORDER IS DAMAGED?

Please return the damaged goods to us and we will organise replacement items as soon as we receive them. This will cost you nothing extra and is totally free of charge. We take a dim view of the post office stamping on your box and we'll hassle them rather than you having to!

MISSING PARTS

If you can't find an answer to your question, please feel free to contact us!

I'M MISSING SOME PARTS! WHAT DO I DO?

Let us know as soon as you can and we will replace anything missing immediately! It's that simple, because whilst mistakes do occur - we're only human - we are very keen to ensure those mistakes are rectified very quickly.

WHAT IF I HAVE SOME MISCAST PARTS?

On the rare occasion (we hope) that you have received miscast or - indeed - broken parts, please let us know as soon as possible and, again, we will replace those parts as soon as possible. We take the quality of our miniatures very seriously!

DO I NEED TO SEND ANY INFORMATION TO YOU?

You can tell us whether you have any missing or miscast parts by e-mailing us or sending us a letter.

Please make sure you give us the following information in your e-mail or letter:
- Your Name and complete mailing address. This is very important, so don't forget it!
- Your e-mail address
- Where you made the purchase if you did not buy it from ourselves
- A detailed description of the part that is missing or miscast. You can include a photo as an aid to this if possible!

Once you've done that, we can help you out!

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Our address:

Cadwallon miniatures
st. Sumska 6, office 12
Kharkov
61057
Ukraine