Shipping Fee

First Class Airmail
CART SUBTOTAL INTERNATIONAL SHIPPING FEE

FROM €0 TO €19.99

€6

FROM €20 TO €39.99
€8
FROM €40 TO €79.99

€10

FROM €80 TO €119.99
€12
FROM €120 TO €149.99
€15

FROM €150 TO €199.99

€18

If your cart subtotal exceeds €200, you will get free shipping.

Express
CART SUBTOTAL INTERNATIONAL SHIPPING FEE

FROM €0 TO €599.99

€35

FROM €0 TO €599.99 (Europe)

€22

FROM €0 TO €599.99 (North America)

€42

FROM €600 TO €699.99

€40

FROM €700 TO €799.99

€45

FROM €800 TO €899.99
€50
FROM €900 TO €999.99

€55

FROM €1000

€60

Shipping to Ukraine

We use Nova Poshta when shipping to destinations in Ukraine. The shipping fee will be charged separately on delivery.

Shipping to Russia

For orders shipped to Russia, shipping fee will be charged separately on delivery.

Payment Options

Payments can be done via:

  • Paypal
  • Stripe
  • Western Union (please contact us if you wish to use this method)

After you make your payment, please allow 1-4 business days for us to process your order, after which we will send you a tracking number for your shipment. 

Delivery Time

DESTINATION SHIPPING TIME (DAYS)
USA and Canada
10 – 20
Europe
7 – 14
Australia
20 – 30
South America
20 – 30
Rest of the World
15 – 25

FAQ

HOW FAST DO YOU PROCESS MY ORDER?

Orders are usually shipped within 3 – 7 days.
However, it is inevitable that – as we are a very small company – there will be some delays under certain circumstances. Always feel free to contact us to ask where your order is!
Whatever happens, we will keep you informed by e-mail as to what is happening with your order.

 

HOW LONG WILL MY ORDER TAKE TO REACH ME?

Expected delivery times can be found in the Delivery Time table on this page. Also please keep in mind that due to COVID-19, we have noticed that International carriers are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for its arrival. In worst cases it might take up to 60 days for the order to arrive. Don’t hesitate to contact us if your order takes longer than usual to arrive.

 

WHICH POSTAL SERVICE DO YOU USE?

We use First Class Airmail as a default option.

For express shipments we use one of the following per our discretion:

  • GLS Group
  • DHL
  • Aramex

For shipments within Ukraine we use Nova Poshta.

 

I WANT TO RETURN MY ORDER.

Our refund policy lasts 30 days. If 30 days have gone by since delivery of an order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email info@cadwallon.com

There are certain situations where only partial refunds are granted (if applicable): 

  • Any item that is returned more than 30 days after delivery
  • If some of the items from the order is missing
  • If the package is returned back due to a failed delivery attempt / incomplete address. You may request us to reship your order, additional shipping fees may be applicable. 

REPLACEMENT OF DEFECTED OR MISSING ITEMS.

We do our best to ensure that our miniatures are top notch quality, but if you found any defects in the received product or any parts are missing, please take a photo of the whole package and email it to us.

Please note, if you want to get a free replacement for an item with the cost of more than €20, you will have to send this item back to us first (you can send only the defective part). As soon as we receive your package, we will arrange the replacements.

 

If you can’t find an answer to your question, please feel free to contact us at info@cadwallon.com